....That article goes on:
What people will not be focusing on [HD: distracted by the Twitter-storm and associated media kerfuffle, as described in the article] is the fact that Halifax has become yet another one of the high street banks that has decided to retire from the high street.

...This year alone Halifax has closed 27 branches across the country. In other words, while it witters on about the pronouns of an employee called "Gemma" and people become agitated about either this being a great leap forward for humanity or that Gemma could hardly be anything other than a woman, they fail to notice their chances of ever having any interactions with Gemma or any other physical, actual employee of the Halifax. In reality you won't need Gemma's pronouns because a Halifax customer's chances of ever encountering a Gemma diminish every week.

Other things that end up getting covered over include the Halifax's simple poor performance as a bank. For example, its appalling mortgage rates. While the internet was tearing into the Gemma issue, you had to search the financial pages to discover that at the same time the Halifax had once again hiked its mortgage rates, with the lender's 60 per cent LTV remortgage rate rising by almost 300 per cent in a year. Gemma may be better news fodder, but she actually covers over the real stories.
But there's a lot more, about many other money-making enterprises apart from Halifax, in the article, which would repay a read. Its closing lines are worth repeating:
There was a time when people thought Woke Inc was well-meaning at best, naive at worst. But as the saga of Gemma reminds us, when a company advertises its woke credentials, we should assume it is trying to hide something. And then go looking for it.